Política de envío

Shipping Policy – SilkySmooth

Last updated: 2026

Thank you for shopping with SilkySmooth. This Shipping Policy explains how we process and deliver orders placed through our store.

1. Order Processing

All orders are processed within 1–3 business days (excluding weekends and holidays) after payment confirmation.

You will receive a confirmation email once your order has been placed and another email containing tracking information once your order has been shipped.

If we experience a high volume of orders, shipments may be delayed slightly. We will notify customers of any significant delays.

2. Shipping Times

Estimated delivery times depend on your location:

  • Denmark: 2–5 business days

  • Europe: 5–10 business days

  • International: 7–15 business days

Delivery times are estimates and may vary due to customs processing, courier delays, or other factors outside our control.

3. Shipping Costs

Shipping costs are calculated at checkout based on the delivery location and shipping method selected.

From time to time, SilkySmooth may offer free shipping promotions, which will be clearly indicated on the website.

4. Order Tracking

Once your order has shipped, you will receive a tracking number via email. This allows you to monitor your shipment until it arrives.

Please allow up to 24–48 hours for tracking information to become active.

5. Customs, Duties, and Taxes

For international orders, customs duties, taxes, or import fees may apply depending on the destination country.

These charges are the responsibility of the customer and are not included in the product or shipping price.

6. Incorrect Shipping Addresses

Customers are responsible for ensuring that the shipping address is correct at checkout.

SilkySmooth is not responsible for orders shipped to incorrectly provided addresses. If you notice an error, please contact us immediately at SilkySmoothIncorporate@gmail.com

7. Lost, Stolen, or Delayed Packages

SilkySmooth is not responsible for packages that are lost, stolen, or delayed after being handed over to the shipping carrier.

If your tracking information shows that your package was delivered but you did not receive it, please contact the shipping carrier directly.

We will do our best to assist you in resolving the issue.

8. Damaged Items

If your order arrives damaged or defective, please contact us within 48 hours of delivery with photos of the product and packaging.

We will review the issue and work to provide a replacement or suitable solution.

9. Contact Us

If you have any questions about your shipment, please contact us:

Email: [SilkySmoothincorporate@gmail.com]
Business Name: SilkySmooth

Thank you for choosing SilkySmooth. We appreciate your trust and support.